PayPal: PayPal preferred only with a confirmed address. We want you to feel
secure in your purchase. Keep everything within PayPal and eBay protects both
buyer and seller.
eCheck Issues: Payments via eCheck do not clear immediately. Usually you will
wait 5-7 days after checkout for it to clear. Then we will arrange shipments for
you.
Default Shipping Cost or Free Shipping Information:
¡ø Default shipping cost or free shipping service is only for the lower 48 United
States by UPS Ground or USPS. Other areas or needs other shipping ways, please
contact us.
¡ø Buyers from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska, Hawaii,
PO Boxes, APO/FPO addresses or other countries/areas, there WILL be extra
shipping costs, please contact us for more detailed information.
¡ø Please make sure your address is valid for both UPS and USPS services. Any
costs incurred because of incorrect or undeliverable address should be
undertaken by buyer.
Handling Time: Shipping is usually made in 1-3 business days after payments
cleared. Orders are processed from Monday-Friday; Not on the weekends & public
holidays.
Sales tax / Customs duties: Any sales taxes or Customs duties are not included.
If came out, they must be undertaken by the buyer. Sales Tax of 8% will be
applied for orders shipped within the state of California.
Damage In Shipping: Email or call us First! We will work with you to get the
case resolved in the fastest method.
If you are not 100% happy with your purchase, please contact Us.
Please don't directly opened a request or case without informing us, or
else, we will do some discounts on the warranty and other sales-services
later on. Hope for your understanding.
Returns & Exchanges
¡ø All returns must be made within 14 days of delivery date. Items must be in
new, unused condition, with all original materials included with the shipment. A
partial refund may be applied for opened or damaged items, depending on the
condition.
¡ø Items returned under the buyer¡¯s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be deducted from the
refund. 15% restocking fee of the items purchase price will be charged.
¡ø Returns that are the result of our seller's error: Buyer will receive a full
refund of the item as well as shipping charges
¡ø All returns require a RA (Return Authorization) number that will be given by
our seller. Please contact with us at first for more details.
Defective & Damaged Products
¡ø If product was received damaged or not as described, please send us some
pictures or videos, so we could well understand your problem, then solve them
for you ASAP. Besides, it's much helpful for us to claim with UPS, remind our
related department to pay much more attention to packaging later on. Hope for
your understanding.
¡ø Replacement or refund of defective or damaged products can only be returned in
exchange for the exact same product, or else, the purchase price will be
refunded back to your original payment method.
¡ø If an item is received damaged, customer service must be contacted within 7
days of receiving your item. All returns require a RA (Return Authorization)
number as above.
¡ø 6 months' warranty for the
machines, not for the consumables. We stand behind our products all the item, so
even if your warranty period has expired, you can still seek for service or
technical support from us with low cost.
¡ø Any warranty shipping cost to us is responsible by buyer.
¡ø Any shipping cost to buyer is responsible by the seller.
¡ø We committee to the customer satisfaction and want to bring you the best
purchase experience. If there is any problems, please contact us ASAP. If not,
please leave us a positive feedback as it's very important for us. Thanks very
much.
