PayPal: PayPal preferred only with a confirmed address. We want you to
feel secure in your purchase. Keep everything within PayPal and
eBay protects both buyer and seller.
eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will wait 5-7
days after checkout for it to clear. Then we will arrange shipments for
you.
Default Shipping Cost or Free Shipping Information:
¡ø
Default shipping cost or free shipping service is only for the lower 48
United States by UPS Ground or USPS. Other areas or needs other
shipping ways, please contact us.
¡ø Buyers from Guam, Puerto
Rico, Virgin Islands, American Samoa, Alaska, Hawaii, PO Boxes,
APO/FPO addresses or other countries/areas, there WILL be extra
shipping costs, please contact us for more detailed information.
¡ø
Please make sure your address is valid for both UPS and USPS services.
Any costs incurred because of incorrect or undeliverable address
should be undertaken by buyer.
Handling Time: Shipping is
usually made in 1-3 business days after payments cleared. Orders
are processed from Monday-Friday; Not on the weekends & public
holidays.
Sales tax / Customs duties: Any sales taxes or Customs
duties are not included. If came out, they must be undertaken by
the buyer. Sales Tax of 8% will be applied for orders shipped
within the state of California.
Damage In Shipping: Email or call us
First! We will work with you to get the case resolved in the
fastest method.
If you are not 100% happy with your purchase, please
contact Us. Please don't directly opened a request or case without
informing us, or else, we will do some discounts on the warranty
and other sales-services later on. Hope for your understanding.
Returns & Exchanges
¡ø All returns must be made within 14 days of
delivery date. Items must be in new, unused condition, with all
original materials included with the shipment. A partial refund
may be applied for opened or damaged items, depending on the
condition.
¡ø Items returned under the buyer¡¯s remorse: The return
shipping fee must be covered by the buyer; The original shipping
cost will also be deducted from the refund. 15% restocking fee of
the items purchase price will be charged.
¡ø Returns that are the
result of our seller's error: Buyer will receive a full refund of
the item as well as shipping charges
¡ø All returns require a RA
(Return Authorization) number that will be given by our seller.
Please contact with us at first for more details.
Defective & Damaged
Products
¡ø If product was received damaged or not as described, please send
us some pictures or videos, so we could well understand your
problem, then solve them for you ASAP. Besides, it's much helpful
for us to claim with UPS, remind our related department to pay
much more attention to packaging later on. Hope for your
understanding.
¡ø Replacement or refund of defective or damaged
products can only be returned in exchange for the exact same
product, or else, the purchase price will be refunded back to your
original payment method.
¡ø If an item is received damaged, customer
service must be contacted within 7 days of receiving your item.
All returns require a RA (Return Authorization) number as above.
¡ø 6 months'
warranty for the machines, not for the consumables. We stand
behind our products all the item, so even if your warranty
period has expired, you can still seek for service or
technical support from us with low cost.
¡ø Any warranty shipping
cost to us is responsible by buyer.
¡ø Any shipping cost to buyer
is responsible by the seller.
¡ø We committee to the customer satisfaction and want to bring
you the best purchase experience. If there is any problems,
please contact us ASAP. If not, please leave us a positive
feedback as it's very important for us. Thanks very much.
