PayPal: PayPal preferred only with a confirmed address. We want you to
feel secure in your purchase. Keep everything within PayPal and eBay
protects both buyer and seller.
eCheck Issues: Payments via eCheck do
not clear immediately. Usually you will wait 5-7 days after checkout for
it to clear. Then we will arrange shipments for you.
Default Shipping Cost or Free Shipping Information:
¡ø Default shipping cost or free shipping service is only for the lower
48 United States by UPS Ground or USPS. Other areas or needs other
shipping ways, please contact us.
¡ø Buyers from Guam, Puerto Rico,
Virgin Islands, American Samoa, Alaska, Hawaii, PO Boxes, APO/FPO
addresses or other countries/areas, there WILL be extra shipping costs,
please contact us for more detailed information.
¡ø Please make sure
your address is valid for both UPS and USPS services. Any costs incurred
because of incorrect or undeliverable address should be undertaken by
buyer.
Handling Time: Shipping is usually made in 1-3 business days
after payments cleared. Orders are processed from Monday-Friday; Not on
the weekends & public holidays.
Sales tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out, they must
be undertaken by the buyer. Sales Tax of 8% will be applied for orders
shipped within the state of California.
Damage In Shipping: Email or
call us First! We will work with you to get the case resolved in the
fastest method.
If you are not 100% happy with your purchase, please
contact Us. Please don't directly opened a request or case without
informing us, or else, we will do some discounts on the warranty and
other sales-services later on. Hope for your understanding.
Returns
& Exchanges
¡ø All returns must be made within 14 days of delivery
date. Items must be in new, unused condition, with all original
materials included with the shipment. A partial refund may be applied
for opened or damaged items, depending on the condition.
¡ø Items
returned under the buyer¡¯s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be deducted
from the refund. 15% restocking fee of the items purchase price will be
charged.
¡ø Returns that are the result of our seller's error: Buyer
will receive a full refund of the item as well as shipping charges
¡ø
All returns require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for more details.
Defective & Damaged Products
¡ø If product was received damaged or not as described, please send
us some pictures or videos, so we could well understand your problem,
then solve them for you ASAP. Besides, it's much helpful for us to claim
with UPS, remind our related department to pay much more attention to
packaging later on. Hope for your understanding.
¡ø Replacement or
refund of defective or damaged products can only be returned in exchange
for the exact same product, or else, the purchase price will be refunded
back to your original payment method.
¡ø If an item is received
damaged, customer service must be contacted within 7 days of receiving
your item. All returns require a RA (Return Authorization) number as
above.
¡ø 6 months'
warranty for the machines, not for the consumables. We stand behind
our products all the item, so even if your warranty period has
expired, you can still seek for service or technical support from us
with low cost.
¡ø Any warranty shipping cost to us is responsible
by buyer.
¡ø Any shipping cost to buyer is responsible by the
seller.
¡ø We committee to the customer satisfaction and want to bring
you the best purchase experience. If there is any problems, please
contact us ASAP. If not, please leave us a positive feedback as it's
very important for us. Thanks very much.
