PayPal: PayPal preferred only with a confirmed address. We want you to
feel secure in your purchase. Keep everything within PayPal and eBay
protects both buyer and seller.
eCheck Issues: Payments via eCheck do
not clear immediately. Usually you will wait 5-7 days after checkout for
it to clear. Then we will arrange shipments for you.
Default Shipping Cost or Free Shipping Information:
¡ø
Default shipping cost or free shipping service is only for the lower 48
United States by UPS Ground or USPS. Other areas or needs other shipping
ways, please contact us.
¡ø Buyers from Guam, Puerto Rico, Virgin
Islands, American Samoa, Alaska, Hawaii, PO Boxes, APO/FPO addresses or
other countries/areas, there WILL be extra shipping costs, please
contact us for more detailed information.
¡ø Please make sure your
address is valid for both UPS and USPS services. Any costs incurred
because of incorrect or undeliverable address should be undertaken by
buyer.
Handling Time: Shipping is usually made in 1-3 business days
after payments cleared. Orders are processed from Monday-Friday; Not on
the weekends & public holidays.
Sales tax / Customs duties: Any sales
taxes or Customs duties are not included. If came out, they must be
undertaken by the buyer. Sales Tax of 8% will be applied for orders
shipped within the state of California.
Damage In Shipping: Email or
call us First! We will work with you to get the case resolved in the
fastest method.
If you are not 100% happy with your purchase, please
contact Us. Please don't directly opened a request or case without
informing us, or else, we will do some discounts on the warranty and
other sales-services later on. Hope for your understanding.
Returns &
Exchanges
¡ø All returns must be made within 14 days of delivery date.
Items must be in new, unused condition, with all original materials
included with the shipment. A partial refund may be applied for opened
or damaged items, depending on the condition.
¡ø Items returned under
the buyer¡¯s remorse: The return shipping fee must be covered by the
buyer; The original shipping cost will also be deducted from the refund.
15% restocking fee of the items purchase price will be charged.
¡ø
Returns that are the result of our seller's error: Buyer will receive a
full refund of the item as well as shipping charges
¡ø All returns
require a RA (Return Authorization) number that will be given by our
seller. Please contact with us at first for more details.
Defective &
Damaged Products
¡ø If product was received damaged or not as described, please send
us some pictures or videos, so we could well understand your problem,
then solve them for you ASAP. Besides, it's much helpful for us to claim
with UPS, remind our related department to pay much more attention to
packaging later on. Hope for your understanding.
¡ø Replacement or
refund of defective or damaged products can only be returned in exchange
for the exact same product, or else, the purchase price will be refunded
back to your original payment method.
¡ø If an item is received
damaged, customer service must be contacted within 7 days of receiving
your item. All returns require a RA (Return Authorization) number as
above.
¡ø 6 months'
warranty for the machines, not for the consumables. We stand behind
our products all the item, so even if your warranty period has
expired, you can still seek for service or technical support from us
with low cost.
¡ø Any warranty shipping cost to us is responsible
by buyer.
¡ø Any shipping cost to buyer is responsible by the
seller.
¡ø We committee to the customer satisfaction and want to bring
you the best purchase experience. If there is any problems, please
contact us ASAP. If not, please leave us a positive feedback as it's
very important for us. Thanks very much.