PayPal: PayPal preferred only with a confirmed address. We want you to feel
secure in your purchase. Keep everything within PayPal and eBay protects both
buyer and seller.
eCheck Issues: Payments via eCheck do not clear immediately. Usually you will
wait 5-7 days after checkout for it to clear. Then we will arrange shipments for
you.
If you are not 100% happy with your purchase, please contact Us. Please don't
directly opened a request or case without informing us, or else, we will do some
discounts on the warranty and other sales-services later on. Hope for your
understanding.
Returns & Exchanges
¡ø All returns must be made within 14 days of delivery date. Items must be in
new, unused condition, with all original materials included with the shipment. A
partial refund may be applied for opened or damaged items, depending on the
condition.
¡ø Items returned under the buyer¡¯s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be deducted from the
refund. 15% restocking fee of the items purchase price will be charged.
¡ø Returns that are the result of our seller's error: Buyer will receive a full
refund of the item as well as shipping charges
¡ø All returns require a RA (Return Authorization) number that will be given by
our seller. Please contact with us at first for more details.
Defective & Damaged Products
¡ø If product was received damaged or not as described, please send us some
pictures or videos, so we could well understand your problem, then solve them
for you ASAP. Besides, it's much helpful for us to claim with UPS, remind our
related department to pay much more attention to packaging later on. Hope for
your understanding.
¡ø Replacement or refund of defective or damaged products can only be returned in
exchange for the exact same product, or else, the purchase price will be
refunded back to your original payment method.
¡ø If an item is received damaged, customer service must be contacted within 7
days of receiving your item. All returns require a RA (Return Authorization)
number as above.
¡ø 6 months' warranty for the machines, not for the consumables. We stand behind
our products all the item, so even if your warranty period has expired, you can
still seek for service or technical support from us with low cost.
¡ø Any warranty shipping cost to us is responsible by buyer.
¡ø Any shipping cost to buyer is responsible by the seller.
¡ø We committee to the customer satisfaction and want to bring you the best
purchase experience. If there is any problems, please contact us ASAP. If not,
please leave us a positive feedback as it's very important for us. Thanks very
much.